Frequently Asked Questions

We’re often asked similar questions about our homeware and gift products, so we’ve collected them all onto one easy-to-use page. If you don’t see your questions answered, feel free to call us on (03) 9581 3666, or contact us.

  • 1. Where can I see your products?

    All our products are on display at our Melbourne showroom located at 81 Tulip Street Cheltenham VIC 3192. Our showroom is open 9.00am – 5.30pm Monday – Friday (excluding public holidays). We would love you to visit!

    We exhibit at Reed Gift Trade Fairs in Sydney (February) and Melbourne (August).

    We have a fantastic team of representatives in each state. Please call us on (03) 9581 3666 to arrange a showroom visit or click on find a rep.

  • 2. Why do I have to log in to view the products?

    We are a wholesale only company and deal strictly with retailers only, therefore don’t allow members of the public to browse our product ranges or see our wholesale pricing. We only supply registered businesses and an A.B.N. must be supplied to open an account and commence trading.

  • 3. How do I request a login?

    If you are a new customer: – just click the register icon and complete the Trading Account Application form with your details. Once completed, click the submit button. Once we’ve reviewed your application, we will establish an account for you. We’ll be in touch with your Gibson login details.

    If you are a current customer, and have forgotten or do not know your login details please call our customer service team on 03 9581 3666

  • 4. How can I order online?

    Once you have received your login details, enter these into the wholesale login on our home page.

    Step 1: Browse Products by Category: Begin by navigating to the “Shop” menu. Click on the category and browse the list of products available.

    Step 2: Search products: Search for products by using the search text box at the top of the page.

    Step 3: Add to cart: Under each item you can select the quantity you want by using the +/- next to the ‘Add to Cart’ button. You then need to click ‘add to cart’ and you can continue shopping. Please note that all quantities appearing in this box are minimum order quantities and can only be ordered in these multiples. Once the order value has reached our minimum or $300.00+ GST you then have to click "View Cart and Place Order".

    Step 4: Checkout: Click on ‘Cart’ you then need to select a delivery date and add any comments. This can all be left blank if you have no special requests. When you are happy, click ‘Place Order’ to complete.

    Step 5: The website will confirm your order has been successful and you will recieve a confirmation email with a copy of your order on the following business day.

  • 5. Are there any other ways to order?

    You can also order from Gibson in a number of other ways:

    By phone: Please call us on (03) 9581 3666

    By fax: Please fax your order to (03) 9583 9321

    By email: Please email your order to enquiries@gibimp.com.au

    At gift trade fairs: Visit the Gibson stand at your nearest gift trade fair

    Sales Representatives: Please give us a call on (03) 9581 3666 or click here to find our rep that services your area

    Showroom Visit: Our showroom is open 9am – 5.30pm Monday – Friday (excluding public holidays). We are located at 81 Tulip Street Cheltenham and we would love to see you!

  • 6.How will I know if my order has been received?

    You will receive an order confirmation email at the conclusion of your order process.

  • 7.How do I check the status of my order?

    Once you have placed your order through this site, you will receive a confirmation email with an order number. To check any other details regarding your order, please contact our customer service team on (03) 9581 3666 or enquiries@gibimp.com.au

  • 8. What payment types do you accept?

    We accept payment online, cheque, Electronic Funds Transfer (EFT), Visa and MasterCard.

  • 9.What are your Electronic Fund Transfer details?

    Our details for EFT are as follows:

    Bank: Bank of Melbourne

    BSB: 333 053

    Account Name: Gibson Importing Co.

    Account Number: 552384145

  • 10. How do I pay online?

    You can pay online using your Visa or MasterCard or paying directly via EFT (please see details above). Please visit our payment page by viewing My Account.

  • 11. What are your trading terms?

    Our payment terms are strictly 30 days NETT from date of invoice. If you’d like to take advantage of this, please complete our credit application form.

    We allow a 2% settlement discount for early payment within 7 days from the date of the invoice. This discount does not apply to freight and only applies to registered account customers.

    If a cheque is banked and insufficient funds are available, a recovery fee will apply.

    Please note: Any accounts falling outside 30 day payment period may have their credit facility removed, and no further orders will be processed.

  • 12. What is your minimum order value?

    Our minimum order value is $300 and minimum order quantities appear in the QTY boxes on the website.

  • 13. Do the prices include GST?

    No, our prices are wholesale prices and do not include GST.

  • 14. Which courier do you use?

    Our main courier is Star Track Express. Order tracking is available at www.startrackexpress.com.au

  • 15.How quickly will my products be delivered?

    Order processing time will vary throughout the year. It normally takes 2-3 working days to dispatch your order in quiet months, and 7 to 10 working days in peak periods (around the time of Trade Fairs).

    We endeavour to keep the order processing time to a minimum.

    The transit time for orders to be delivered by Star Track Express is approximately 1-3 working days for VIC, NSW, ACT and SA, approximately 3-5 working days for QLD, and approximately 5-9 working days for WA, NT and TAS.

  • 16. What is the delivery charge?

    We deliver to all regions of Australia and enjoy very competitive freight rates. Freight delivery charges are typically between 3-10% of the order value. Freight is calculated and charged on the size, weight and destination of the order.

    Please note that there is no pick fee charged on backorders. The only freight charge is based on the destination and volume component.

  • 17.How can I cancel or change my order?

    If you have placed an order and you wish to change or cancel it, please contact us immediately on (03) 9581 3666.

    Unfortunately we cannot change your order once it has been submitted to our warehouse for dispatch.

  • 18.Some items arrived damaged on delivery, what should I do?

    We take extra care to pack all our items carefully, but, being giftware, items occasionally do get damaged in transit.

    If you find some of your stock is damaged on arrival, please be sure to report it in writing within 7 days of delivery.

    Email it to: enquiries@gibimp.com.au

    Fax it to (03) 9583 9321

    You must include your customer number, invoice number, quantity and product code of the damaged items before sending to us.

    We will let you know how to return the item or if we will send a replacement or alternatively, issue you with a credit note.

  • 19.Are all the products on the website in stock?

    Not all products displayed on our website are in stock. Our website is updated daily and items temporarily out of stock are indicated on the website with anticipated arrival dates. If your order includes items that are not in stock, these items will be put on backorder for you. Please remember that these dates should be used as estimates only as they might be subject to change by circumstances beyond our control.